FAQ (Frequently Asked Questions)

1. What payment methods do you accept?

We accept various payment methods, including credit cards (Visa, MasterCard, American Express) and PayPal.

2. How can I track my order?

You can track your order by entering the order number on the Order Tracking page. You will also receive a confirmation email with a tracking link once your order has been shipped.

3. What are the shipping times?

Shipping times vary depending on your location. Generally, orders are delivered within 5-10 business days. During high-demand periods, shipments may be delayed.

4. Can I return a product?

Yes, we accept returns within 14 days of purchase. The product must be in its original condition and unused. For more details, see our Returns and Refunds page.

5. How can I contact customer service?

You can contact our customer service via email at info@mondocrypto.shop or by calling +39 0461-094128. We are available Monday to Friday, from 9:00 AM to 6:00 PM.

6. How can I modify or cancel an order?

If you wish to modify or cancel an order, please contact us as soon as possible. If the order has not yet been shipped, we will do our best to accommodate your request.

7. Do you offer discounts for bulk purchases?

Yes, we offer discounts for bulk purchases. For more information, contact us at info@mondocrypto.shop.

8. Can I purchase a gift card?

Yes, we offer gift cards in various denominations. Gift cards can be purchased directly on our website and sent via email to the recipient.