Returns and Refunds

At MondoCrypto.shop, we are committed to ensuring your complete satisfaction. If for any reason you are not satisfied with your purchase, you can return it within 14 days of receipt for a full refund or exchange. Here’s how our return and refund process works:

Return Conditions

Return Period: You have 14 days from the date of receipt of your order to return the products.
Product Condition: Items must be returned in their original condition, unused, with all original tags and packaging.

Return Process

Contact Us: Before returning an item, contact us via email at info@mondocrypto.shop or call us at +39 0461-094128. We will provide you with a return authorization number and detailed instructions on how to proceed.
Product Packaging: Ensure that the products are securely packed to avoid damage during transport. Include a copy of the receipt or order number inside the package.
Return Shipping: Ship the package to the address provided by our customer service team. We recommend using a trackable shipping method to ensure the package arrives at its destination.

Return Shipping Costs

Customer Responsibility: Return shipping costs are the responsibility of the customer unless otherwise indicated by our customer service team.
Original Shipping Costs: Original shipping costs are non-refundable unless the return is due to an error on our part (e.g., defective or incorrect product).

Refund

Processing Time: Once the return is received and verified to meet the return conditions, we will process the refund within 5-7 business days.
Refund Method: The refund will be made using the same payment method used for the original purchase. You will receive a confirmation email once the refund has been processed.

Product Exchange

Exchange: If you wish to exchange a product, contact us to arrange the return of the original product and the shipment of a new item. Exchanges are subject to the availability of the desired product.

Defective or Incorrect Products

Defective Products: If you receive a defective product, contact us immediately. We will arrange for the replacement of the product at no additional cost.
Incorrect Products: If you receive a product different from the one ordered, contact us to arrange the return and replacement of the correct product.

Contact Us

Customer Service: For any questions or concerns regarding the return and refund process, contact us via email at info@mondocrypto.shop or call us at +39 0461-094128. We are available Monday through Friday, from 9:00 AM to 6:00 PM.