Order Management

You can view and manage your orders by logging into your account on our website. Follow these steps:

  1. Log in to your account by clicking on "My Account" in the main menu.
  2. Enter your credentials (email and password).
  3. Once logged in, go to the "My Orders" section.

Order Status

In the "My Orders" section, you can see the current status of all your orders. Order statuses may include:

  • Processing: Your order has been received and we are preparing your items.
  • Shipped: Your order has been shipped and a tracking number has been sent to you.
  • Delivered: Your order has been delivered to the provided address.
  • Cancelled: Your order has been cancelled.

Modifying or Cancelling an Order

If you need to modify or cancel an order, contact us as soon as possible. If your order has not yet been shipped, we may be able to make changes or cancel it. Contact us at info@mondocrypto.shop or call us at +39 0461-094128.

Requesting a Return

If you wish to return a product, follow these steps:

  1. Go to the "My Orders" section in your account.
  2. Select the order you wish to return.
  3. Click on "Request Return" and fill out the form with the required information.
  4. You will receive a confirmation email with instructions on how to ship the product.

Tracking Number

Once your order has been shipped, you will receive an email with the tracking number. You can use this number to monitor the status of your delivery on the carrier's website.

Frequently Asked Questions about Order Management

1. How can I change my shipping address?

If your order has not yet been shipped, contact us immediately to change the shipping address. You can send a request to info@mondocrypto.shop.

2. Can I add items to an existing order?

Once an order has been placed, we cannot add items. You will need to place a new order for additional items.

3. How do I know if my order has been received?

After placing an order, you will receive a confirmation email with your order details. You can also view the status of your order in the "My Orders" section of your account.

4. What should I do if my order is damaged or incorrect?

If you receive a damaged or incorrect order, contact us immediately at info@mondocrypto.shop with details of the issue. We will resolve the situation as soon as possible.

Contact Us

If you have further questions about our order management policy, do not hesitate to contact us at info@mondocrypto.shop or call us at +39 0461-094128.