Warranty Policy
MondoCrypto.shop is committed to providing high-quality products. All our items are covered by a 14-day warranty from the date of delivery. If you encounter manufacturing defects or quality issues, follow the instructions below to use the warranty.
What the Warranty Covers
The warranty covers:
- Manufacturing defects
- Material quality issues
The warranty does not cover:
- Damage caused by improper use or abuse
- Normal wear and tear
- Alterations or modifications to the original product
How to Request a Warranty Service
If you wish to request a warranty service, follow these steps:
Contact Us:
Send an email to info@mondocrypto.shop with your order number and a detailed description of the issue. Please also include photos of the defect or problem encountered.
Problem Assessment:
Our team will review your request and respond within 3 business days with further instructions. We may request additional information or photographic evidence.
Product Return:
If your request is approved, we will provide instructions for returning the defective product. Ensure the product is shipped in its original packaging, if possible.
Repair, Replacement, or Refund:
Once we receive and inspect the product, we will inform you of the status of your request. If the defect is confirmed, we will proceed with the repair, replacement, or refund of the product.
Frequently Asked Questions about the Warranty
1. How long do I have to request a warranty service?
You have 14 days from the delivery date to request a warranty service.
2. Do I have to pay for shipping the defective product?
If the defect is confirmed, we will cover the shipping costs for returning the product and sending the repaired or replaced product.
3. Can I request a warranty service for products purchased on sale?
Yes, the warranty covers all products purchased on MondoCrypto.shop, including those on sale, as long as they meet the warranty conditions.
4. What should I do if I am not satisfied with the proposed resolution?
If you are not satisfied with the proposed resolution, contact us at info@mondocrypto.shop, and we will do our best to find a satisfactory solution.
Contact Us
If you have further questions regarding our warranty policy, do not hesitate to contact us at info@mondocrypto.shop or call us at +39 0461-094128.
